In-House, Hybrid™, shared and outsourced BDC services are all options to consider from the fine menu of business development center solutions.

NVS offers complete BDC set up or renovation. Recruiting, training, internet sales integration, email and phone call follow up are just the basics. Rather than only conducting monthly visits, we have random mystery shop and coaching calls (as well as internet inquiries) with reporting of assessments and suggestions. NVS BDCs provide more appointments that show and sell or at the very least show and tell to report all missed opportunities to the appropriate department head. NVS BDC's main focus is maximizing the effectiveness and profitability of marketing efforts by providing accountability and ROI (return on investment) reporting like this one (click here for example report) that showed this dealer what was and what was not working and improved by adjusting leads and advertising and prioritizing calls and emails.

The Hybrid™ BDC, much like a car runs on sources of power. Unlike a full scale BDC, there is lower overhead, a condensed team onsite with “Ninja” like phone and internet skills. They would be better defined as the “gas” in this situation. The effects of having another 10,000 sq. ft. call center (for about the cost of an employee that never calls in sick) backing up the BDC with service, CSI or any other customer service calls are limitless. Just like Hybrid cars, the Hybrid BDC™ not only performs well and returns very well on the investment. Unlike the cars, The Hybrid BDC™ is not as expensive to buy, but the demand is rising.

Outsourced BDC options range from our training ground BDC where the microscope is biggest and we serve dealers remotely via online CRMs and Call Management tools to one of our NVS certified centers, depending on scope of work and target budget range.

Shared BDCs are neither in-house nor outsourced. (Unless the BDC is put into one of several stores) They are shared among stores within the same group. The dealers maintain control but share costs. Training and management are paramount, but if we can do it, so can you! More sales, better CSI, advertising and lead source investigation that maximize every dollar spent.

New Vision Sales Business Development Center services also find and save opportunities that fall through the cracks, field customer service concerns and reports to the appropriate department head. No NVS trained (or run) BDC will ever sound fake, insincere, or scripted like so many others do because of the in depth training and embedded skill level and understanding each BDR, manager or sales rep is left with.