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			Business Development Changes in 2010 / Glynn Rodean - January 2010
			On the Phone with the Subprime Customer / Auto Dealer Monthly - December 2009
			Database Mining For All Departments / Auto Dealer Monthly - November 2009
			Increasing Revenue Through ROI Reporting / Auto Dealer Monthly - October 2009
			Technology In Business Development / Auto Dealer Monthly - September 2009
			Training and Testing Your BDC - BDR Do's and Dont's / Auto Dealer Monthly - August 2009
			The Best BDCs Win With Shared Leads / Auto Dealer Monthly - July 2009
			Putting an Empty BDC to Use / Auto Dealer Monthly - June 2009
			Integrating the Internet Sales Department and the Business Development Center / Auto Dealer Monthly - May 2009
			Outsource to In-House: The Final Stage of Transitioning to an In-House BDC - Part 4 / Auto Dealer Monthly - April 2009
			Outsource to In-House: The BDC Ramp-Up Process - Part 3 / Auto Dealer Monthly - March 2009
			Dealer Profile - Dana Pratt III - ECommerce Director - Bill Marsh Automotive Group
			Outsource to In-House: The Preparation Stage - Part 2 / Auto Dealer Monthly - February 2009
			Outsource to In-House: The 40,000ft view - Part 1 / Auto Dealer Monthly - January 2009
			Generate Sales During Tough Times - Avoid the Prevent Defense / Auto Dealer Monthly - December 2008
			"Glynn's articles about BDC operations are outstanding and we use them as a training tool." / - Robert W. Smith CEO / Auto Listener / Auto Dealer Monthly - November 11, 2008
			The 12 Best Practices Every BDC Department Should Impliment / Auto Dealer Monthly - November 2008
			What Every BDC Needs - Skills, Not Scripts / Auto Dealer Monthly - October 2008
			The 12 Best BDC Practices / Glynn Rodean - Industry Expert - Business Development
			Reasons for BDC Expansion - Evaluating Core Indicators / Auto Dealer Monthly - September 2008
			Measuring Your BDC Performance is Critical / Auto Dealer Monthly - August 2008
			How To Compensate Your Business Development Team / Auto Dealer Monthly - July 2008
			Train to Bridge the Gap - Connecting the BDC and Sales Department / Auto Dealer Monthly - June 2008
			Hiring the Right People to Work in Your BDC Today / Auto Dealer Monthly - May 2008
			The Leader of the BDC - Hire the Right Business Development Manager / Auto Dealer Monthly - April 2008
			The BDC Blueprint - The Basic Materials to Build Business / Auto Dealer Monthly - March 2008
			The Paradigm Shift to Accountability - When Is The Time to Start a BDC? / Auto Dealer Monthly - February 2008
			Business Development Centers - The Most Accountable, Measurable Department / Auto Dealer Monthly - January 2008

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